Privacy Policy

Suite Ketchup is a hospitality-focused workplace review, career discovery and recruitment platform.

For questions about this Privacy Policy or your personal data, please contact:

Suite Ketchup

Email: support@suiteketchup.com

Depending on how you use Suite Ketchup, we may collect the following categories of personal data.

Account Information

Such as:

• Name
• Email address
• Phone number, where provided
• Login information
• Account preferences

Review Information

When you submit a review, we may collect:

• Employer reviewed
• Job role
• Department
• Location
• Employment period or experience details
• Rating
• Written review
• Other information you voluntarily provide

Job Application Information

When you apply for a job through Suite Ketchup, we may collect:

• Full name
• Email address
• Phone number
• Resume/CV
• Job applied for
• Employer associated with the job
• Application date
• Application information or other information you voluntarily provide
• Application status and related recruitment information

Your resume/CV and application information are not intended to be publicly displayed on Suite Ketchup.

Employer and Job Posting Information

If you are an employer or authorized representative who posts a job through Suite Ketchup, we may collect information such as:

• Employer/company name
• Contact information
• Account information
• Job title
• Department
• Job description
• Location
• Employment type
• Salary information, where provided
• Application and recruitment-related settings
• Other information necessary to administer the job posting

Technical Information

We may automatically collect information such as:

• IP address
• Device type
• Browser
• Operating system
• Approximate location
• Usage information
• Pages visited
• Device identifiers
• Log information

The exact information collected may depend on your device, browser, settings and how you use the platform.

We may use information to:

• Create and manage accounts
• Process and administer reviews
• Display reviews anonymously where applicable
• Provide and manage job listings
• Process job applications
• Receive and review candidate applications
• Facilitate recruitment-related communications
• Where applicable, share candidate application information with the employer responsible for the relevant vacancy
• Contact applicants regarding their applications or relevant recruitment opportunities
• Operate the website
• Improve the platform
• Prevent fake reviews and fraudulent applications
• Detect abuse
• Protect platform security
• Respond to support requests
• Handle complaints and appeals
• Communicate important service information
• Understand how users interact with Suite Ketchup
• Comply with legal obligations

We will process personal data in accordance with applicable law and for the purposes described in this Privacy Policy or otherwise permitted by law.

Suite Ketchup provides access to hospitality job opportunities and may facilitate applications between candidates and employers.

When you apply for a job through Suite Ketchup, the information you provide, including your resume/CV and contact details, may be accessed by Suite Ketchup for the purposes of processing, reviewing and administering your application.

Sharing Applications With Employers

Where applicable, Suite Ketchup may share your application information and resume/CV with the employer or recruitment party responsible for the relevant vacancy.

The employer may use this information to:

• Review your application
• Assess your suitability for the role
• Contact you regarding the opportunity
• Conduct its recruitment process
• Make recruitment and employment decisions

Suite Ketchup does not make the final decision regarding whether an applicant is interviewed, shortlisted, selected or employed unless expressly stated otherwise for a particular recruitment service.

Employers are responsible for their own recruitment decisions and for complying with applicable employment and data-protection laws when handling candidate information.

Candidate Information

You are responsible for ensuring that the information and documents you submit through Suite Ketchup are accurate and that you have the right to provide them.

Please do not submit sensitive personal information in your resume or application unless it is reasonably necessary for the recruitment process.

Recruitment Outcomes

Submitting an application through Suite Ketchup does not guarantee:

• An interview
• Shortlisting
• Employment
• A response from the employer
• Any particular recruitment outcome

Recruitment decisions are made by the relevant employer or recruitment party.

Job Information

Job listings may be provided directly by employers, recruitment partners or, where applicable, sourced from publicly available recruitment information.

Suite Ketchup may review, moderate, update, remove or expire job listings to maintain the quality and integrity of the platform.

Suite Ketchup does not ask applicants to pay any fee or make any payment for job applications, interviews, shortlisting, recruitment services or employment opportunities listed through Suite Ketchup.

You should be cautious of anyone who claims to represent Suite Ketchup and requests money or payment in connection with a job opportunity.

Suite Ketchup is not responsible for payments made by applicants to third parties claiming to represent Suite Ketchup where such payment has not been authorized by Suite Ketchup.

If you receive a suspicious payment request claiming to be from Suite Ketchup, please contact us at: support@suiteketchup.com

This is particularly important for Suite Ketchup.

When you submit an anonymous review, information such as your name and contact details will not ordinarily be displayed publicly alongside the review.

However, Suite Ketchup may retain certain information associated with a review submission for purposes including:

• Preventing fake reviews
• Detecting abuse
• Maintaining platform security
• Investigating violations
• Responding to lawful requests

Therefore:

Anonymous publication does not mean guaranteed anonymity from Suite Ketchup or from lawful authorities.

We take reasonable measures to protect information associated with anonymous reviews. However, information contained within a review itself may sometimes allow someone to identify the reviewer indirectly.

For this reason, please consider carefully whether the details you include in a review could identify you.

Depending on the feature, your settings and the information you choose to submit, information that may be publicly displayed can include:

• Employer reviews
• Ratings
• Job role or department information you choose to include
• General workplace information
• Public employer information
• Public job listing information

Application information, resumes/CVs, phone numbers and email addresses submitted through the application process are not intended to be publicly displayed.

We will not intentionally publish your personal contact information as part of an anonymous review.

Please remember that information included in a review may potentially identify you indirectly.

Please consider your own privacy carefully before submitting a review.

Suite Ketchup may display publicly available information about hospitality employers.

This may include:

• Company name
• Property name
• Location
• Industry/category
• Website
• Publicly available business information

We may also receive corrections, updates or other information from employers.

Suite Ketchup may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Understand website usage
• Improve functionality
• Maintain security
• Measure performance
• Support analytics

Where required by applicable law, we will provide appropriate notices and choices regarding cookies and similar technologies.

We may use analytics services to understand:

• How many people visit Suite Ketchup
• Which pages are used
• How users navigate the platform
• Which features are useful
• How users interact with job listings
• Application activity and conversion, where applicable
• Technical performance

Analytics providers may process certain technical and usage information on our behalf.

We may use trusted third-party service providers to help operate Suite Ketchup, including providers involved in:

• Hosting
• Cloud storage
• Email
• Authentication
• Analytics
• Security
• Payment processing, if introduced
• Customer support
• Fraud prevention
• Resume/application processing, where applicable

These providers may process personal data on our behalf and will be expected to handle such information in accordance with applicable requirements and our contractual arrangements with us.

We may share information:

• With service providers needed to operate Suite Ketchup
• With employers or recruitment parties where necessary to process a job application
• Where you ask us to
• To facilitate recruitment services you have requested
• To protect the platform and users
• To investigate fraud or abuse
• To comply with applicable law
• In response to valid legal process
• In connection with a merger, acquisition, restructuring or sale of assets
• Where otherwise permitted or required by applicable law

We do not sell users’ personal data as a product.

An employer does not automatically receive the identity of an anonymous reviewer simply because a review concerns that employer.

Employers may see the review and information that Suite Ketchup chooses to make publicly available.

We will not intentionally disclose the identity of an anonymous reviewer merely because an employer asks us to reveal it.

However, information may be disclosed where required or permitted by applicable law, including where we receive valid legal process or a lawful request from an authorized authority.

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no internet service or method of electronic storage can guarantee absolute security.

Please use strong passwords and avoid sharing your account credentials with others.

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the service
• Processing and managing job applications
• Maintaining legitimate business records
• Preventing fraud and abuse
• Resolving disputes
• Enforcing our Terms
• Meeting legal obligations

Application and resume retention periods may vary depending on the nature of the application, the status of the vacancy, recruitment requirements and applicable law.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable law.

Depending on where you live and which laws apply to you, you may have rights relating to your personal data.

These may include rights to:

• Access information
• Request correction
• Request deletion
• Withdraw consent where applicable
• Object to or restrict certain processing
• Request information about how your data is used
• Lodge a complaint with an applicable data-protection authority

The rights available to you may vary depending on applicable law and the circumstances of the processing.

You may request deletion of your account by contacting: support@suiteketchup.com

Deleting your account does not necessarily mean that every piece of information can be immediately deleted.

We may need to retain certain information where required or permitted by law, where necessary to prevent fraud or abuse, resolve disputes, enforce our policies, process or maintain legitimate recruitment records, or protect the integrity and security of the platform.

Where information is retained, we will handle it in accordance with applicable law and this Privacy Policy.

Because Suite Ketchup may use technology providers, employers, recruitment partners and service providers located in different countries, your personal data may potentially be processed in countries other than the country where you live.

Where applicable, we will use appropriate safeguards and comply with applicable legal requirements relating to international data transfers.

Suite Ketchup is intended for adults and working professionals.

We do not knowingly seek to collect personal data from children in violation of applicable law.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy as Suite Ketchup develops, our services change or legal requirements evolve.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or seek consent for material changes.

For general support, account assistance, job application questions or other user enquiries:

Suite Ketchup

Email: support@suiteketchup.com

For privacy, legal or formal data-protection requests:

Suite Ketchup

Email: legal@suiteketchup.com