Privacy Policy

Suite Ketchup is a hospitality-focused workplace review and discovery platform.

For questions about this Privacy Policy or your personal data, please contact:

Suite Ketchup

Email: support@suiteketchup.com

Depending on how you use Suite Ketchup, we may collect the following categories of personal data:

Account information

Such as:

• Name
• Email address
• Phone number, where provided
• Login information
• Account preferences

Review information

When you submit a review, we may collect:

• Employer reviewed
• Job role
• Department
• Location
• Employment period or experience details
• Rating
• Written review
• Other information you voluntarily provide

Technical information

We may automatically collect information such as:

• IP address
• Device type
• Browser
• Operating system
• Approximate location
• Usage information
• Pages visited
• Device identifiers
• Log information

The exact information collected may depend on your device, browser, settings and how you use the platform.

We may use information to:

• Create and manage accounts
• Process reviews
• Display reviews anonymously where applicable
• Operate the website
• Improve the platform
• Prevent fake reviews and fraud
• Detect abuse
• Protect platform security
• Respond to support requests
• Handle complaints and appeals
• Communicate important service information
• Understand how users interact with Suite Ketchup
• Comply with legal obligations

We will process personal data in accordance with applicable law and for the purposes described in this Privacy Policy or otherwise permitted by law.

This is particularly important for Suite Ketchup.

When you submit an anonymous review, information such as your name and contact details will not ordinarily be displayed publicly alongside the review.

However, Suite Ketchup may retain certain information associated with a review submission for purposes including:

• Preventing fake reviews
• Detecting abuse
• Maintaining platform security
• Investigating violations
• Responding to lawful requests

Therefore:

Anonymous publication does not mean guaranteed anonymity from Suite Ketchup or from lawful authorities.

We take reasonable measures to protect information associated with anonymous reviews. However, information contained within a review itself may sometimes allow someone to identify the reviewer indirectly.

For this reason, please consider carefully whether the details you include in a review could identify you.

Depending on the feature, your settings and the information you choose to submit, information that may be publicly displayed can include:

• Employer reviews
• Ratings
• Job role or department information you choose to include
• General workplace information
• Public employer information

We will not intentionally publish your personal contact information as part of an anonymous review.

Please remember that information included in a review may potentially identify you indirectly.

Please consider your own privacy carefully before submitting a review.

Suite Ketchup may display publicly available information about hospitality employers.

This may include:

• Company name
• Property name
• Location
• Industry/category
• Website
• Publicly available business information

We may also receive corrections, updates or other information from employers.

Suite Ketchup may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Understand website usage
• Improve functionality
• Maintain security
• Measure performance
• Support analytics

Where required by applicable law, we will provide appropriate notices and choices regarding cookies and similar technologies.

We may use analytics services to understand:

• How many people visit Suite Ketchup
• Which pages are used
• How users navigate the platform
• Which features are useful
• Technical performance

Analytics providers may process certain technical and usage information on our behalf.

We may use trusted third-party service providers to help operate Suite Ketchup, including providers involved in:

• Hosting
• Cloud storage
• Email
• Authentication
• Analytics
• Security
• Payment processing, if introduced
• Customer support
• Fraud prevention

These providers may process personal data on our behalf and will be expected to handle such information in accordance with applicable requirements and our contractual arrangements with us.

We may share information:

• With service providers needed to operate Suite Ketchup
• Where you ask us to
• To protect the platform and users
• To investigate fraud or abuse
• To comply with applicable law
• In response to valid legal process
• In connection with a merger, acquisition, restructuring or sale of assets
• Where otherwise permitted or required by applicable law

We do not sell users’ personal data as a product.

An employer does not automatically receive the identity of an anonymous reviewer simply because a review concerns that employer.

Employers may see the review and information that Suite Ketchup chooses to make publicly available.

We will not intentionally disclose the identity of an anonymous reviewer merely because an employer asks us to reveal it.

However, information may be disclosed where required or permitted by applicable law, including where we receive valid legal process or a lawful request from an authorized authority.

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no internet service or method of electronic storage can guarantee absolute security.

Please use strong passwords and avoid sharing your account credentials with others.

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the service
• Maintaining legitimate business records
• Preventing fraud and abuse
• Resolving disputes
• Enforcing our Terms
• Meeting legal obligations

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable law.

Depending on where you live and which laws apply to you, you may have rights relating to your personal data.

These may include rights to:

• Access information
• Request correction
• Request deletion
• Withdraw consent where applicable
• Object to or restrict certain processing
• Request information about how your data is used
• Lodge a complaint with an applicable data-protection authority

The rights available to you may vary depending on applicable law and the circumstances of the processing.

You may request deletion of your account by contacting: support@suiteketchup.com

Deleting your account does not necessarily mean that every piece of information can be immediately deleted.

We may need to retain certain information where required or permitted by law, where necessary to prevent fraud or abuse, resolve disputes, enforce our policies or protect the integrity and security of the platform.

Where information is retained, we will handle it in accordance with applicable law and this Privacy Policy.

Because Suite Ketchup may use technology providers and service providers located in different countries, your personal data may potentially be processed in countries other than the country where you live.

Where applicable, we will use appropriate safeguards and comply with applicable legal requirements relating to international data transfers.

Suite Ketchup is intended for adults and working professionals.

We do not knowingly seek to collect personal data from children in violation of applicable law.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy as Suite Ketchup develops, our services change or legal requirements evolve.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or seek consent for material changes.

For general support, account assistance or other user enquiries:

Suite Ketchup

Email: support@suiteketchup.com

For privacy, legal or formal data-protection requests:

Suite Ketchup

Email: legal@suiteketchup.com